It's a promise

Remember I told you about the issues with the Chevrolet dealership and how I was going to deal with it.
Well here's the letter to the owner.

Dear Mr. Alexander:

I am writing in regards to the complaint I filed at the Better Business Bureau on Thursday, August 24, 2006.

The complaint addressed the damage that was done to my husband’s 1998 Corvette while being serviced at your service center, and also the atrocious customer service we received.

Regarding the damage done to the vehicle; we initially took the car in for a smog check and upon leaving the dealership my husband noticed that the driver’s side mirror was hanging from the car. He promptly turned around and spoke with Jim Walling who confirmed that they would repair that mirror. A week later we finally called to see if the part was in so that the mirror could be fixed. We were told that the part was there and waiting. No one had called us to let us know, and my husband did email the dealership to see if the part was there, on two occasions. He never received a reply. Gary Bishop denies that an email was sent as he claims that all of the emails to the dealership are directed to his inbox, and he didn’t see it. Mr. Alexander, my husband has no reason to lie.

After the drivers side mirror was fixed my husband went to pick up the car. He signed the required papers and left the dealership. On the way home he noticed that the passenger side mirror was also broken! He is adamant that he did not damage that mirror, and it could not have been damaged by another car in our parking lot as there is no one that parks on the passenger side of his car, and he noticed it before he went to work. In addition, the Corvette is only driven to and from his work. There is no possible way that the mirror was damaged while the car was in our possession. Furthermore, we are not trying to have the mirror fraudulently repaired, if we were responsible for the damage we could afford to fix it. But we are not responsible and we should not have to repair the mirror.

Mr. Bishop asked how it was possible that the mirror was damaged at your service center. Since it is understood that the driver’s side mirror was damaged, it is just as likely that the passenger one was damaged also. Mr. Bishop went as far as to bring a mechanic out to ask if he damaged the car. The mechanic replied “no”. I can understand that he would reply “no”, he was in a difficult, unfair position.

Regarding the customer service; I have already mentioned the inadequate communication that we have experienced.

When my husband went to pick up the car after the mirror was repaired the car was not ready. When he approached the cashier when he arrived at the dealership he was told to go and find the mechanic! I am not happy that my husband was directed to look for the mechanic in a potentially dangerous area. Luckily my husband made it just into the back parking lot before he was met by Mr. Walling who had the paperwork ready for him to sign. In my opinion customers should not be going into the mechanics area, there is too much potential for injury to someone who is not familiar with that environment.

When I mentioned this to Mr. Walling he denied that my husband was asked to look for the mechanic. Again, my husband has no reason to lie.

In conclusion I believe that your dealership should repair the passenger’s side mirror. I am upset that we were essentially called liars. The manner that we were treated at the dealership when we were asked to come in again to discuss the passenger’s mirror was terrible. After we were denied service I told Mr. Bishop that I would go to the BBB and I would write these letters and I would inform everyone I could of this situation. He asked me in a very rude manner if I was threatening him. To reiterate, I was not threatening him.

I hope this issue can be resolved. My husband is very fond of Corvettes and it is convenient to have a Corvette dealership close to us. Furthermore we would like to be done with this situation, we have already spent a lot of time without a vehicle and a lot of effort trying to remedy all of this.

Sincerely,



Deadra Berkan